Hi Forum,
What is the "Updated" field in agent inbox? Am not able to see any values in that when I search for service requests. Please help me on how to show the updated date in that.
Regards,
Shridhar
Hi Forum,
What is the "Updated" field in agent inbox? Am not able to see any values in that when I search for service requests. Please help me on how to show the updated date in that.
Regards,
Shridhar